STRATEGIES FOR IMPROVING THE PERFORMANCE OF OFFICE TECHNOLOGY AND MANAGEMENT STUDENTS IN KEYBOARDING SKILLS IN TERTIARY INSTITUTIONS IN DELTA STATE

Abstract

This study investigated strategies for improving the performance of Office Technology and Management (OTM) student in keyboarding skills in tertiary institutions in Delta State. The need for this study arose from observed differences in students’ proficiency in keyboarding, a core practical skill essential for success in the OTM programme. The study adopted descriptive survey design. The target population consisted of 645 OTM students across selected tertiary institutions in Delta State from which a sample of 182 students was drawn using a convenient sampling technique to ensure adequate representation. A structured questionnaire was used as the main instrument for data collection and the data were analyzed using mean scores. The findings revealed that key strategies for improving student’s performance include the use of interactive keyboarding software, consistent practical sessions, proper ergonomic setup, qualified instructors with ICT skills and a conducive learning environment. The study also emphasized the importance of adopting blended learning approaches to bridge theoretical instruction and practical applications. Based on the findings, it was recommended among others that institutions should invest in modern training tools, conduct regular assessments to monitor students’ progress and provide ongoing training for lecturers to enhance instructional delivery. These strategies when effectively implemented will significantly enhance the acquisition and mastery of keyboard skills among OTM students.